This is a brand new factory sealed items that comes from a smoke free home. The box has been opened as shown in photo We are not the manufacturer of this item so if you have any issues or concerns once you receive the item please contact us before leaving feedback. We offer a free 30 days return on most of our items. We strive for 100% customer satisfaction. If you have any concerns or questions before purchasing please message us and we will respond as quickly as possible. If you have received an item and you aren’t 100% satisfied please contact me and I will do my best to make it right before you leave feedback.